Poultry DNA privacy notice

Prepared for owner review. Not yet effective. Publication requires verification of the operating practices and an effective date.

Andi’s One Stop Poultry Shop, LLC operates Andi’s Poultry DNA. Contact andi@andisonestoppoultryshop.com or write to 22597 Hoffman Rd, Mandeville, LA 70471.

Information we handle

We handle your email address, account identifier, name, optional farm name, bird profiles, sample labels, test selections, orders, laboratory statuses, results, payment records, and support or account-deletion requests. Please do not enter unrelated personal information in notes. This service tests poultry samples, not human genetic material.

Our providers also process technical information needed to run and protect the service, including sign-in events, IP addresses and service logs. We record changes to laboratory records and account requests for accountability.

How we use information

We use information to manage accounts, identify samples, perform requested tests, collect payment, provide results and history, respond to support and deletion requests, and protect the service. We do not use customer information or laboratory results for marketing, and we do not share samples or results with outside laboratories.

Payments and service providers

Supabase provides authentication, database hosting and protected file infrastructure. Google Workspace delivers verification emails and handles business correspondence. Verification messages contain a temporary code, not your test results.

Stripe processes payments and applicable tax calculations through its checkout. Stripe receives the order reference, test descriptions, quantities and prices, and information you enter into checkout, including payment and billing details. We keep payment references, status, amounts, tax and refund information. Full card numbers and security codes do not pass through our app or database. Stripe handles information under its own privacy policy.

These providers process information needed for their services. Provider processing is separate from sending samples to another laboratory. We may disclose information when required by applicable legal process.

Access and device security

Customers can access their own records. Authorized lab administrators access records needed for their work using multi-factor authentication. Sessions are stored in device-protected storage. Supported devices can require device authentication to unlock an existing session. We do not receive or store fingerprints or face scans.

Retention

Our normal schedule is five years after completion for orders and released results, bird profiles while the account is active, and 90 days after release for physical samples. Disputes, retests or specific preservation requirements can delay relevant disposal. Historical orders contain a snapshot of the associated bird information.

Account-deletion requests are reviewed separately. This schedule does not automatically override a deletion right. Where some information must be retained, we explain the records, reason and applicable period and minimize unrelated personal information. Access-restricted provider backups and logs may retain information until their applicable expiry; restoration procedures must account for completed deletion requests.

Account deletion and other requests

Use Account → Delete my account in the app, or visit our account-deletion request page without signing in. You can also contact us to request access or correction. We may verify your identity before acting, but will not ask for your password or verification code. A request is not complete until we have carried out the applicable deletion and explained any justified exceptions.

Changes

The published notice will show its effective date. We will communicate material changes as appropriate.