Request account deletion

You can request deletion of your Andi’s Poultry DNA account and associated personal information without installing the app or signing in.

Email an account-deletion request

If the button does not open your email app, send an email to andi@andisonestoppoultryshop.com with the subject Delete my Poultry DNA account. Send it from the address used for your app account if possible. If you no longer have access to that address, tell us so we can arrange another identity check. Never send passwords, card details or verification codes.

What happens next

The lab reviews your request and verifies your identity as needed. Deletion covers your account and associated personal information, such as profile details, bird records, and order history, subject to specific justified retention requirements. We will explain any records that must be retained, why, and for how long, and confirm when the applicable deletion is complete.

The normal business schedule is five years for completed orders and results and 90 days after release for physical samples. Your deletion request receives a separate review; that schedule does not automatically override your rights. Disputes, pending retests or legal obligations can require limited retention. Access-restricted backups may retain records until provider expiry.

Requesting deletion does not itself cancel an order or issue a refund. Mention any pending order or refund concern in your request so the lab can review it.

In the app

Open Account → Delete my account to submit a request and view the lab’s response.